Clik here to view.
Controlling Your Customer Feedback
Today I went into a retail outlet for a mobile service provider to inquire about new service. While I was waiting for my turn to be helped, I noticed the below sign encouraging customers to give...
View ArticleIs the medical world lagging behind in customer experience management?
Having worked within the private medical industry for some time now, I really feel it could benefit from better understanding how improving their customer / patient experience could help improve their...
View ArticleBanks need to get on the Voice of Customer bandwagon
There is widespread thought that banks need to step up their Voice of Customer game. With the low interest rates, burdensome regulation and struggling economy, now is as good a time as ever for banks...
View ArticleIs NPS worth its salt?
NPS is a very common tool used to measure customer satisfaction. But is it worth its salt and is this a metric we can trust to predict future growth? Bob Hayes, Chief Customer Officer at TCELab...
View Article